Senior Instructional Designer
Developer | Multimedia Designer | Learning Specialist
Providing learning solutions and measurable results for top corporations and academia since 2001.
Featured Project
GE Healthcare: Lowering Error Rates, Saving Lives
When an agent error stands prevents or delays critical patient care, the results can be deadly. My team nearly eliminated agent errors through better training and knowledge management.
About Me
Education
- Rollins College, Crummer Graduate School of Business, M.B.A.
- American Intercontinental University, M.Ed. Instructional Design
- New York University, B.A. English
Skills
- ADDIE, adult learning
- Face-to-face facilitation
- Learning Management Systems (LMS) administration
- Needs analysis
- Process mapping
- Curriculum design/course development
- Team leadership
- Articulate Storyline, Rise, Engage
- Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects)
Work History
TTEC | Senior Instructional Designer | 2017-2023 |
Optum | Senior Instructional Designer | 2014-2017 |
Rollins College Crummer Graduate School of Business |
Instructional Technologist | 2010-2013 |
Winn-Dixie Stores | Instructional Designer | March 2009 - October 2009 |
Epsilon Interactive, LLC | Information Architect | March 2008 - September 2008 |
New York Law School (Sungard Higher Education) | Director, Academic Computing | 2006-2008 |
Brookdale Community College (Sungard Higher Education) | Instructional Webmaster | 2002-2006 |
Portfolio
A small sampler of my work. I'd be happy to show you more if you like what you see.
NOTE: Some works contain confidential client information. Potential employers may request access to view these works by contacting me.
Dashboard Simulation
An annotated simulation and walkthrough of a Customer Relations Management (CMS) platform.
Explainer Video
One of many short explainer videos I created for GE agent training.
Open in new windowFCC Rise Course
One of several Rise courses developed for the Federal Communications Commission (FCC).
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